These terms and conditions govern the relationship between the customer and Your Luxury Safaris company for the provision of safaris and travel-related services. By using our services, you consent to abide by these terms and conditions. The purpose of these terms and conditions is to set out the rights and obligations of both parties and to provide clarity on the terms of the agreement.

Booking and Payment

Registration Process

To book a safari with us, you must fill out our registration form and submit it to us. Based on the information provided, we will create a personalized travel plan tailored to your needs and preferences.

To secure your booking, a deposit of 10% of the total cost of the safari is required. The remaining balance must be paid in full no later than 8 weeks before the start of the safari. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.

Payment can be made by bank transfer, credit card, or PesaPal. We also offer online payments via the WeTravel platform, which is safe and free of charge. All bank charges incurred in receiving payments will be passed on to you and must be paid in addition to the cost of the safari.

If clients have any cause for complaint while traveling, they should bring it to the attention of the company management by contacting info@yourluxurysafaris.com or +255689399949. Any complaint made after the end of a tour must be received in writing by Your Luxury Safaris within 30 days.

Cancellations and Refund Policy

Your Luxury Safaris applies different cancellation fees depending on how much notice is given before the departure date:

• 61+ days before departure: 90% refund 

• 60-45 days before departure: 60% refund

• 44-29 days before departure: 40% refund

• 28-07 days before departure: 10% refund

• Less than 07 days before departure: No refund

Please note that certain camps may impose higher cancellation fees during peak booking periods, such as Christmas. These fees could exceed the usual cancellation charges. If this affects your booking, we will notify you in writing at the quote stage and before you make your deposit payment. Once your deposit is paid and we have issued the Confirmation Invoice, you will be responsible for these higher cancellation fees.

In the case that you have already paid your international flights upfront at the deposit stage, please be aware that these costs are non-refundable and will be retained by us in addition to the cancellation fees mentioned above.

If your cancellation is covered by your insurance policy, you may be able to recover these fees. We can provide a cancellation invoice to support your insurance claim.

If you need to make changes to your booking

If you wish to modify your travel arrangements after we have issued the confirmation invoice, such as changing your departure date or accommodation, we will do our best to accommodate these changes, though they may not always be possible. Any change requests must be submitted in writing by the person who made the original booking. An administration fee of $110 per person will apply, in addition to any extra costs we incur in making the changes. Please note that the closer the change is made to your departure date, the higher the associated costs are likely to be, so it's advisable to contact us as soon as possible. Some travel arrangements may not be amendable after booking, and alterations could result in a cancellation fee of up to 100% for that portion of the arrangements. Specifically, changes made within 90 days of departure will incur the cancellation charges mentioned above.

You may transfer your booking to another person who meets all the requirements of the booking, provided we are notified in writing at least 7 days before departure. Both you and the new traveler will be responsible for covering any costs we incur in processing the transfer.

Credit Option for Late Cancellations

For cancellations made within 30 days of departure, we offer the option of a credit note valid for 12 months, which can be used towards future bookings.

Travel Insurance 

We strongly recommend purchasing travel insurance to cover any unforeseen cancellations. We reserve the right to cancel your holiday at any time should such a policy not be taken out by you.

Guaranteed Departures

Your Luxury Safaris guarantees the departure of all group programs upon receipt of a deposit, except in cases of force majeure, which includes events affecting international travel such as epidemics, natural disasters, government actions, terrorism, or other circumstances beyond our control. If the minimum number of travelers is not met, we may substitute local guides at each location. In the unlikely event that a departure is canceled, we will notify you as soon as possible and offer the choice of transferring to another departure or receiving a full refund.

Changes to the Itinerary

We reserve the right to modify the itinerary or substitute accommodations, activities, or transportation if circumstances beyond our control make it necessary. We will make every effort to provide a comparable alternative and will notify you of any changes as soon as possible.

Travel Documents

It is your responsibility to ensure that you have a valid passport, visa, and any other travel documents required for your safari. We accept no responsibility for any costs, losses, or damages you may incur as a result of your failure to obtain the necessary travel documents.

Medical Conditions, Disabilities, and Special Requests

If you have any medical conditions or special needs, please inform us before booking to determine whether your plans are feasible. Certain destinations may not be suitable, and we reserve the right to decline a booking if we cannot accommodate your needs. If you fail to notify us in advance, we may have to cancel your booking once we become aware of the situation.

We will pass on dietary and other special requests to our suppliers, but we cannot guarantee fulfillment.

Unused Services  

No refunds will be provided for any unused services or activities during your safari. If you choose not to participate in a scheduled activity, you will not be refunded for that activity.

Services

Accommodations

Accommodations are provided as described in the itinerary or booking details. If necessary, we reserve the right to substitute accommodations of a similar or higher standard and will communicate any changes in advance.

Meals

Meals are provided as described in the itinerary. We specialize in Western food but can accommodate nearly any dietary preference, including local cuisine. We have experience working with dietary restrictions such as gluten-free, vegetarian, vegan, and diabetic-friendly meals.

Air Transportation

We are not responsible for any delays, cancellations, or other issues related to air transportation. We strongly advise that you have appropriate travel insurance to cover such issues.

Luggage

Customers are responsible for their luggage and should ensure it is clearly labeled with their name and contact details. We are not responsible for any loss, damage, or theft of luggage or personal belongings.

Wi-Fi and Laundry

Wi-Fi and laundry facilities are available at many accommodations but are not guaranteed, and we are not responsible for any issues related to these services.

Responsibility

Your Luxury Safaris carefully selects hotels, transportation, and tour guides. However, we do not own or operate these services and cannot control their actions. We are not liable for any direct, indirect, consequential, or incidental damage, injury, death, financial or other loss, accident, delay, inconvenience, or irregularity caused by events beyond our control, including but not limited to acts of God, war, terrorism, strikes, government restrictions, or any force majeure event.

If we need to cancel or postpone your trip, we will do our best to offer you alternative arrangements. If the company is unable to operate a tour due to unforeseen circumstances, customers may be entitled to a refund or alternative arrangements. We will communicate any cancellations or postponements as soon as possible.
 

Miscellaneous

These terms and conditions are governed by the laws of Tanzania. Any disputes arising from them will be handled in accordance with those laws. These terms and conditions constitute the entire agreement between you and our company and replace any previous discussions or agreements. Any modifications to these terms must be in writing and signed by both parties. If any provision is found to be invalid or unenforceable, the remaining provisions shall still be enforced.

 

Intellectual Property Rights

All intellectual property rights, including copyrights, trademarks, and patents, belong to us or our licensors. Without our written permission, you may not copy, reproduce, distribute, or create derivative works from any of our website content or marketing materials.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Tanzania. Any disputes arising out of or in connection with these Terms and Conditions shall be resolved exclusively by the courts of Tanzania.

 

By making a booking with us, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.